Effective Date: 1 January 2025
Contact Email: enquiries@kwikycar.com
KwikyCar (“we”, “our”, “us”) respects the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, protect, and share your personal data when you access or use our services through our website, mobile application, or any associated systems.
By using KwikyCar, you agree to the practices described below. If you do not agree, you must not use our services.
KwikyCar is a peer-to-peer vehicle rental platform operating in Thailand. We connect vehicle owners with renters. We do not own any vehicles ourselves. Our services involve the handling of sensitive personal and vehicle information, and we are committed to safeguarding that data in accordance with applicable laws, including the Personal Data Protection Act (PDPA) of Thailand and other international standards where relevant.
We collect the following categories of personal and usage data:
Full name
Government-issued ID cards (e.g., Thai ID or passport)
Driving licences
Photos of individuals holding ID documents
Selfies or facial verification images (if applicable)
Vehicle registration documents
Vehicle insurance policies
Photos of the vehicle before and after rental
Fuel level and condition images
IP address
Browser type
Device model
Operating system
Time spent on site or app
Referring web pages
Location data (if you allow it)
We process payments using trusted third-party providers:
PayPal
Stripe
Thai and international banks
We do not store your credit card or bank details on our servers.
We use cookies and similar technologies to improve your user experience. For more information, see our [Cookie Policy] (link will be added). We also use:
Google Analytics
Bing Analytics
These services may collect anonymised usage information for analysis and performance tracking.
Your data is collected and used for the following lawful purposes:
To verify your identity and eligibility to use the platform
To facilitate bookings and rentals between users
To assess and resolve disputes, complaints, or insurance claims
To prevent fraud, misuse, or unauthorised activity
To analyse platform usage and improve our services
To comply with legal obligations and law enforcement requests
We retain your personal information for as long as your account is active. If you wish to have your data deleted, you may request this at any time by emailing enquiries@kwikycar.com. Upon verified request, we will permanently delete your personal information unless we are legally required to retain it (e.g. for fraud prevention or legal compliance).
KwikyCar does not sell or rent your personal data to third parties.
We may share limited data with third parties under the following circumstances:
To process claims or assess incidents, certain data may be shared with insurance companies. However, we will not share:
Your full name
Your residential address
Your email address
Your phone number
Only necessary vehicle, rental, and incident-related information will be shared to the extent required.
We may disclose data where legally required to comply with a lawful request, court order, or government investigation.
We use secure, vetted service providers (e.g., Stripe, PayPal, web hosting, and analytics platforms) who process data on our behalf under strict confidentiality agreements.
You have the following rights over your personal data:
Access: You may request a copy of the personal data we hold about you.
Correction: You may request that we correct inaccurate or incomplete data.
Deletion: You may request that we delete your data by emailing enquiries@kwikycar.com.
Objection or Restriction: You may object to or restrict our processing of your data in certain situations.
Withdraw Consent: You may withdraw your consent at any time (where applicable), without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below.
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorised access, loss, misuse, or alteration. These include:
Secure servers and encrypted data storage
HTTPS and SSL security for website communication
Access controls and staff confidentiality protocols
While we take data protection seriously, no system is entirely immune from risk. You acknowledge and accept this risk when using our services.
By using KwikyCar, your data may be transferred to and processed in countries outside your home jurisdiction, including countries that may not provide the same level of data protection as your own. Where applicable, we ensure appropriate safeguards are in place, such as contractual clauses or secure data processors.
KwikyCar is only available to users aged 18 years or older. We do not knowingly collect or store personal data from anyone under this age. If we become aware that data has been collected from a person under 18, we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
KwikyCar
Email: enquiries@kwikycar.com
Effective Date: 1 January 2025