Privacy Policy

Effective Date: 1 January 2025
Contact Email: enquiries@kwikycar.com

KwikyCar (“we”, “our”, “us”) respects the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, protect, and share your personal data when you access or use our services through our website, mobile application, or any associated systems.

By using KwikyCar, you agree to the practices described below. If you do not agree, you must not use our services.


1. Who We Are

KwikyCar is a peer-to-peer vehicle rental platform operating in Thailand. We connect vehicle owners with renters. We do not own any vehicles ourselves. Our services involve the handling of sensitive personal and vehicle information, and we are committed to safeguarding that data in accordance with applicable laws, including the Personal Data Protection Act (PDPA) of Thailand and other international standards where relevant.


2. What Data We Collect

We collect the following categories of personal and usage data:

a. Personal Identification and Verification Data

  • Full name

  • Government-issued ID cards (e.g., Thai ID or passport)

  • Driving licences

  • Photos of individuals holding ID documents

  • Selfies or facial verification images (if applicable)

b. Vehicle-Related Data

  • Vehicle registration documents

  • Vehicle insurance policies

  • Photos of the vehicle before and after rental

  • Fuel level and condition images

c. Usage and Device Data

  • IP address

  • Browser type

  • Device model

  • Operating system

  • Time spent on site or app

  • Referring web pages

  • Location data (if you allow it)

d. Payment Data

We process payments using trusted third-party providers:

  • PayPal

  • Stripe

  • Thai and international banks
    We do not store your credit card or bank details on our servers.

e. Cookies and Analytics

We use cookies and similar technologies to improve your user experience. For more information, see our [Cookie Policy] (link will be added). We also use:

  • Google Analytics

  • Bing Analytics

These services may collect anonymised usage information for analysis and performance tracking.


3. How We Use Your Data

Your data is collected and used for the following lawful purposes:

  • To verify your identity and eligibility to use the platform

  • To facilitate bookings and rentals between users

  • To assess and resolve disputes, complaints, or insurance claims

  • To prevent fraud, misuse, or unauthorised activity

  • To analyse platform usage and improve our services

  • To comply with legal obligations and law enforcement requests


4. Data Retention

We retain your personal information for as long as your account is active. If you wish to have your data deleted, you may request this at any time by emailing enquiries@kwikycar.com. Upon verified request, we will permanently delete your personal information unless we are legally required to retain it (e.g. for fraud prevention or legal compliance).


5. Data Sharing

KwikyCar does not sell or rent your personal data to third parties.

We may share limited data with third parties under the following circumstances:

a. Insurance Providers

To process claims or assess incidents, certain data may be shared with insurance companies. However, we will not share:

  • Your full name

  • Your residential address

  • Your email address

  • Your phone number

Only necessary vehicle, rental, and incident-related information will be shared to the extent required.

b. Legal and Regulatory Authorities

We may disclose data where legally required to comply with a lawful request, court order, or government investigation.

c. Service Providers

We use secure, vetted service providers (e.g., Stripe, PayPal, web hosting, and analytics platforms) who process data on our behalf under strict confidentiality agreements.


6. User Rights

You have the following rights over your personal data:

  • Access: You may request a copy of the personal data we hold about you.

  • Correction: You may request that we correct inaccurate or incomplete data.

  • Deletion: You may request that we delete your data by emailing enquiries@kwikycar.com.

  • Objection or Restriction: You may object to or restrict our processing of your data in certain situations.

  • Withdraw Consent: You may withdraw your consent at any time (where applicable), without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided below.


7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorised access, loss, misuse, or alteration. These include:

  • Secure servers and encrypted data storage

  • HTTPS and SSL security for website communication

  • Access controls and staff confidentiality protocols

While we take data protection seriously, no system is entirely immune from risk. You acknowledge and accept this risk when using our services.


8. International Data Transfers

By using KwikyCar, your data may be transferred to and processed in countries outside your home jurisdiction, including countries that may not provide the same level of data protection as your own. Where applicable, we ensure appropriate safeguards are in place, such as contractual clauses or secure data processors.


9. Minimum Age

KwikyCar is only available to users aged 18 years or older. We do not knowingly collect or store personal data from anyone under this age. If we become aware that data has been collected from a person under 18, we will delete it promptly.


10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this page periodically.


11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

KwikyCar
Email: enquiries@kwikycar.com
Effective Date: 1 January 2025